Legal
Privacy Policy
Last updated April 18, 2026
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Analytics
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Ad personalization data
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Carolina Futons is a family-owned retailer based in Hendersonville, North Carolina. We respect your privacy and keep the data we collect to what we genuinely need to run the business — taking orders, delivering furniture, answering questions, and improving the storefront.
Information we collect
When you place an order, create an account, or contact us, we collect the information you provide directly — your name, shipping and billing address, email, phone number, and payment details. When you browse the site, our hosting and analytics providers record standard request metadata such as IP address, device type, and referring page.
How we use your information
We use the information above to fulfill orders, arrange delivery, provide customer support, respond to warranty claims, send transactional emails related to your purchases, and improve the performance and usability of the site. We do not sell your personal information.
Service providers
We share information with a limited set of vetted service providers who help us operate: our e-commerce platform (Vercel/Next.js), payment processors, shipping carriers, email deliverability, and analytics. Each is contractually limited to using the data only to provide their service to us.
Cookies and similar technologies
The site uses cookies and similar technologies to keep your cart, remember your session, and measure site performance. You can disable non-essential cookies through your browser settings; essential cookies are required for checkout and account features to function.
Your choices
You can request a copy of the personal information we hold about you, ask us to correct inaccurate records, or request deletion of data we are not legally required to retain. Contact us using the details below and we will respond within 30 days.
Contact
Questions about this policy? Email us at carolinafutons@gmail.com or call the store during regular business hours.